Since 1998 we have been building the foremost Online Gaming Call Centre in the world. This back office service has helped to develop and grow some of the largest casino brands. The centre provides multi-lingual, multi-channel 24/7 player support and has just benefited from the integration of new state of the art CRM software powered by Talisma. This software enables the Call Centre Agents to answer all email, telephone, live-chat and fax queries from just one portal, thereby providing Agents with fully contextual, multi-channel customer interaction history so they can quickly and accurately leverage corporate knowledge assets to best serve the customer. We can also provide a better response to customer needs using our in-depth reporting capabilities and metrics of queries.
All staff of the Aqua Call Centre receive the highest level of training and ongoing development and are trained to adapt to the ongoing developments in what is the fast paced Online Gaming Industry.
